FAQ

faqカバー

Got a question? Please read our FAQs below before sending your inquiries.


q How long will my order take to arrive?
a Please allow 5-10 working days for processing your order before shipment.
*Depending on the publisher's/supplier’s stock availability for the item(s) on order, it may take an additional day or so.
*For the estimated delivery time, please refer to this link.

q Can I confirm the shipping fee of my order?
a You can confirm the shipping fee before you complete the checkout process.
*Please also refer to here.

q Will I be charged tax?
a No. Orders shipped to other countries are tax exempt.

q I cannot find the item I am looking for. / I would like to preorder the item.
a We will confirm our acceptance of your order. Please feel free to contact us.

q I cannot purchase the required item as it's listed as 'You cannot order'.
a Stocking information may be out of date. Please feel free to contact us.

q I want to order a magazine subscription.
a We do not sell it directly online. Please order from here.

q How do I cancel my order? / change my order?
a Once an order is placed, we are unable to cancel or change of your order.

q How can I update my delivery address?
a Once an order is placed, we are unable to update your delivery address. Should your delivery details need amending while the order is ongoing, please contact us immediately.

q Why am I charged customs duty?
a You may be charged customs duty by your country. This rate is determined by the receiving country and we are not responsible for those charges.
Customs duty and other expenses arising in the country of destination shall be covered at the receiver's expense.

q How can I redeem my points?
a Please refer to here.

If you don't find the answer here then contact us by submitting the inquiry form.