Shopping guide

※This guidance is included in Terms of Service.

1.Supported Countries in CLUB JAPAN

Items Supported Countries in CLUB JAPAN
Books
Magazines (Single issue)
CDs,DVDs
All selectable countries at our shipping address register page.
Food
Liquor
Zakka
Available Countries for EMS
Correspondence Course Available Countries for EMS
* Please contact us if your country is not listed or have any further question.

2.Member Registration

  1. You are required to register with us to use our service.
  2. When creating your account, you are required to agree to this user guide; our handling of your personal information.If you are under the age of 16, the approval and permission of a guardian is required.
  3. Once you have completed your registration, we will send a confirmation email to your registered email address.
※With SSL (Secure Sockets Layer) you are able to create your account safely.
※Please select your country of residence before entering your address.


3.Shopping

【Product database】

  1. In some product categories, the product data is only in Japanese.
Items Product data Language
Books
Magazines
CDs,DVDs
Correspondence Course
Only available in Japanese
Food
Liquor
Zakka
Available in Japanese, English, and Chinese

【Combined Shipping】

  1. Combined shipping is available for the items which are marked “Yes”.Combined shipping is not available for the items which are marked “No”. Therefore, you will not be able to add multiple items marked "No" to your shopping cart. These items must be purchased in separate orders. Please complete your order for the item(s) which are available to combines shipping.
Items Combined Shipping Available Shipping Methods
Books
Magazines
CDs,DVDs
Yes DHL、EMS
※DHL is not available in some countries.
DHL unsupported countries (2018-present):China, Viet Nam, Philippines, Republic of Korea, Mexico, New Zealand, United Arab Emirates, Italy, Brazil
Food
Liquor
Zakka
Yes EMS
Correspondence Course No Specified Shipping Method
※Your order we will be shipped by DHL or EMS depending upon the country to which the items will be sent. The carrier will be determined by the destination.

【Shipping Fee】

  1. The method of calculating the shipping fee for Books, Magazines, CDs, and DVDs is as follows. Please note that shipping fees are subject to change at any time.
    ※Updated at July 30, 2018
Shipping Method Area Basic Shipping Fee (Per 5 copies) Additional Fee (Per 1 copy)
DHL Asia, Oceania JPY1,300 JPY450
U.S.A., Canada, Mexico JPY1,700 JPY600
EU JPY1,900 JPY700
Turkey, Russia, European countries(Not EU-menber) JPY2,500 JPY800
Africa, South America, The middle east JPY3,500 JPY3,500
EMS Asia JPY2,200 JPY500
Oceania, North and Middle America, Middle East JPY3,000 JPY600
Europe JPY3,500 JPY700
South America, Africa JPY4,800 JPY1,200

ex.) If you purchase 2 book copies, 1 magazine copy (single issue) / Country: U.S.A., Shipping Method: DHL
Basic Shipping Fee (Per 5 copies): JPY 1,700× 1 copy = JPY 1,700
Additional Fee: JPY 600 × 3 copies = JPY 1,800
Total Shipping Fee: JPY 3,500
ex.) If you purchase 4 book copies, 5 magazine copies (single issue) / Country: China, Shipping Method: EMS
Basic Shipping Fee (Per 5 copies): JPY 2,200× 1 copy = JPY 4,400
Additional Fee: JPY 500 × 9 copies = JPY 4,500
Total Shipping Fee: JPY 8,900

  1. The method of calculating the shipping fee for food,zakka, and liquor is as follows. Please note that shipping fee settings will be changed as appropriate.
    ※Updated at October 9, 2018
Shipping Method Area Calculation Method for Shipping Fee
EMS Available Countries for EMS Product total weight × 1.6 times EMS fare (link to Japan Post)

ex.) If you purchase groceries and alcoholic beverages (The total weight of the items: 8kg)/ Country: England, Shipping Method: EMS
Estimated Package Weight: The total weight of the items (or Net Weight) 8kg × 1.6 times =12.8kg
Area:2-2, Weight: 12.8kg / EMS shipping fee: JPY 20500
※This calculation method for shipping fee includes the weight of packaging materials and handling.
※Please note that we will not make adjustments for differences in shipping fees in regards to actual weight versus the estimated weight.

*Please note that in the event that shipping fee has not been calculated properly due to system failure, your order will be canceled and you will receive an order cancellation email.


【Payment Method】

・Payment method can be selected from the following.

Available Payment Methods
PayPal
Credit Card (VISA / MASTER)
Payments from China (Union Pay / Alipay / WeChatPay)

【Purchase Order Process】

  1. Please add your items to your shopping cart.
    ※You are responsible for checking whether or not an item is prohibited or restricted in your country.
    ※Customers who have applied for overseas correspondence courses are required to confirm that on the official companies' websites, which are linked to on each product' page.
    ※Customers who have applied for overseas correspondence courses are required to provide their personal information.
  2. Please review your order and proceed to checkout.
  3. Please select your shipping address, shipping method and payment method. Then click the “Confirm Your Order” button.
    ※You will be redirected to the collection agency’s website. Once you have completed your payment, you will be returned to the shopping page.
  4. After confirming your order, click the “Order” button.
    ※We will not be able to accept any exchanges or returns because of the customers' personal preferences.
    ※You are not able to change your shipping address after you have placed your order. In the case of you suddenly moving, please contact us.
  5. An order confirmation email will be sent to you shortly. Please confirm the email once you have received it.
    ※Our email domain is @clubjapan-store.jp. If the email does not reach you within 24 hours, please check all your inboxes, including spam and, for Gmail users, your Promotions inbox. If you cannot find your confirmation email in any of your inboxes, please contact us.

【Delivery time】

  1. Normally, your order will be shipped within 10 - 14 days. However, please note that depending on the supplier's stock numbers for the item(s) on your order, the time it takes to ship your item(s) may vary.
  2. If one of your items is out of stock, it will be removed from your order and your shipping charge will be adjusted accordingly.
  3. Once your items have been collected, we will send you an email with your order No. and tracking number.
    ※”Mr. / Ms.” Will be removed from your invoice for the protection of your privacy.
    ※Shipping times vary depending on the destination countries’ distribution circumstances.
    ※You are not able to specify a delivery date and time.
    ※Customs duties and other expenses arising in the country of destination shall be covered at the Member’s expense.

4.About link to our website

  1. No permission is required to link our website. For those wishing to link our website, please use the following text links and banners.
  2. Please note:
    We will refuse the link in the following cases
    - When the website may cause harm to our operation and credibility of our website.
    - When we judge the website as an inappropriate publication.

[Text Link]
Japanese Website:<a href="https://www.clubjapan-store.jp/">CLUB JAPAN</a>
English Website:<a href="https://www.clubjapan-store.jp/language/en">CLUB JAPAN</a>
Chinese Website:<a href="https://www.clubjapan-store.jp/language/zh">CLUB JAPAN</a>

[Banner]
・234x60pix
Japanese Website:<a href="https://www.clubjapan-store.jp/"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner234_01.gif" border="0" width="234"></a>
English Website:<a href="https://www.clubjapan-store.jp/language/en"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner234_01.gif" border="0" width="234"></a>
Chinese Website:<a href="https://www.clubjapan-store.jp/language/zh"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner234_01.gif" border="0" width="234"></a>


・120x60pix
Japanese Website:<a href="https://www.clubjapan-store.jp/"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner120_01.gif" border="0" width="120"></a>
English Website:<a href="https://www.clubjapan-store.jp/language/en"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner120_01.gif" border="0" width="120"></a>
Chinese Website:<a href="https://www.clubjapan-store.jp/language/zh"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner120_01.gif" border="0" width="120"></a>


・88x31pix
Japanese Website:<a href="https://www.clubjapan-store.jp/"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner88_01.gif" border="0" width="88"></a>
English Website:<a href="https://www.clubjapan-store.jp/language/en"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner88_01.gif" border="0" width="88"></a>
Chinese Website:<a href="https://www.clubjapan-store.jp/language/zh"><img src="https://www.clubjapan-store.jp/resources/c_media/themes/theme_43/images/cj_banner88_01.gif" border="0" width="88"></a>


5.Inquiries

  1. If you have any questions please do not hesitate to contact us. Submit your inquiry.